Shark DuoClean Corded Vacuum with Flexology™ HV39OUK Series INSTRUCTIONS Manual

HV390UK

Series

INSTRUCTIONS

sharkclean.eu

0800 862 0453

Shark DuoClean

™

Corded Vacuum

with Flexology™

1 20800 862 0453 sharkclean.eu

CONTENTS

THANK YOU

for purchasing the Shark DuoClean™ Corded Vacuum with Flexology™

Important Safety Instructions � � � � � � � � � � � � � � � � � � � � � � � � � � � 3

Getting To Know Your Shark DuoClean™

Corded Vacuum with Flexology™ � � � � � � � � � � � � � � � � � � � � � � � � 5

Assembling Your Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7

Using the Motorised Floor Nozzle � � � � � � � � � � � � � � � � � � � � � � � 8

Using Your Vacuum in Above-Floor Mode � � � � � � � � � � � � � � � � 9

Accessories � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 11

Storage � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 12

Maintaining Your Vacuum � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13

Emptying the Dust Cup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13

Cleaning the Filters � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �14

Maintaining the Brushroll � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �15

Maintaining the Soft Roller � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �16

Checking for Blockages � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �16

Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17

Warranty � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18

PLEASE READ CAREFULLY AND KEEP FOR FUTURE

REFERENCE�

This instruction manual is designed to help you get a

complete understanding of your new Shark DuoClean™

Corded Vacuum with Flexology™

If you have any questions, please call the Customer Service

line on 0800 862 0453

TECHNICAL SPECIFICATIONS

Voltage: 220-240V, 50-60Hz

Watts: 450W

Amps: 5A

TIP: You can nd the

model and serial numbers

on the QR code label

which is located on the

handheld vacuum.

RECORD THIS INFORMATION

Model Number: ��

Serial Number: ��

Date of Purchase (Keep receipt): ��

Store of Purchase: ��

registeryourshark.com

0800 862 0453

Scan QR code using mobile device

This appliance complies with the WEEE-Directive 2012/19/EU on the disposal of electrical and

electronic equipment (WEEE).

This marking indicates that this product should not be disposed with other household

wastes throughout the EU. To prevent possible harm to the environment or human

health from uncontrolled waste disposal, recycle it responsibly to promote the

sustainable reuse of material sources. To return your used device, please use the return

and collection systems or contact the retailer where this product was purchased. They

can take this product for environmental safe recycling.

This appliance complies with the European directives for electromagnetic compatibility (EMC)

2014/30/EU and its revisions, as well as Low Voltage Directive (LVD) 2014/35/EU and its revisions.

3 40800 862 0453 sharkclean.eu

CAUTION: THE MOTORISED FLOOR

NOZZLE, WAND, AND HANDHELD

VACUUM CONTAIN ELECTRICAL

CONNECTIONS:

• These are NOT serviceable parts.

• DO NOT use to suck up water.

• DO NOT immerse in water when cleaning.

•

The handle/wand should be checked

regularly and must not be used if damaged.

1 Inspect power cord and plug for any

damage before use. If the supply cord

is damaged, it must be replaced by

SharkNinja Operating LLC, its service

agent or similarly qualied persons in order

to avoid a hazard. DO NOT use vacuum

cleaner with a damaged cord or plug.

Turn o all controls before plugging in or

unplugging the vacuum cleaner. Store

your vacuum cleaner with the supply cord

secured around the two cord hooks.

2 DO NOT use outdoors or on wet surfaces.

Use only on dry surfaces.

3 The plug must be removed from

the socket-outlet before cleaning or

maintaining the appliance.

4 If vacuum cleaner is not working as it

should, or has been dropped, damaged,

left outdoors, or immersed in water, return

it to Euro-Pro Europe Ltd for examination,

repair, or adjustment.

5 DO NOT pull or carry vacuum cleaner by

the cord or use the cord as a handle.

6 DO NOT unplug by pulling on cord. Grasp

the plug, NOT the cord.

7 DO NOT handle plug or vacuum cleaner

with wet hands.

8 DO NOT run the vacuum cleaner over the

power cord, close a door on the cord, or

pull the cord around sharp corners.

9 The use of an extension cord is NOT

recommended.

10 DO NOT leave vacuum cleaner unattended

when plugged in.

11 Keep cord away from heated surfaces.

12 ALWAYS turn o this appliance before

connecting or disconnecting motorized

nozzle.

GENERAL USE

13 Use only as described in this manual.

14 Keep your work area well lit.

15 Keep the vacuum cleaner moving over

the carpet surface at all times to avoid

damaging the carpet bres.

16 DO NOT place vacuum cleaner on

unstable surfaces such as chairs or tables.

17 DO NOT put any objects into openings.

DO NOT use with any opening blocked;

keep free of dust, lint, hair, and anything

that may reduce airow.

18 DO NOT allow the appliance to be used by

children. Close attention is necessary when

used near children. This is not a toy.

19 DO NOT use without brushroll, Soft Roller,

dust cup, and all lters in place.

20 DO NOT use if airow is restricted; if the air

paths or the motorised oor nozzle become

blocked, turn the vacuum cleaner o and

unplug from electrical outlet. Remove

all obstructions before you turn on the

unit again.

21 Keep nozzle away from hair, face, ngers,

uncovered feet, or loose clothing.

22 Only use manufacturer’s recommended

attachments.

DUST CUP/FILTERS/ACCESSORIES

Before turning on the vacuum:

23 Make sure brushroll, Soft Roller, dust cup,

and all lters are in place after routine

maintenance.

24 Make sure Soft Roller, dust cup, and

all lters are in place after routine

maintenance.

25 Make sure accessories are free of

blockages and keep openings away from

face and body.

26 Use only Shark

brand lters and

accessories. Using other brands will void

warranty.

GENERAL CLEANING

27 DO NOT vacuum up hard or sharp objects

such as glass, nails, screws, or coins that

could damage the vacuum cleaner.

28 DO NOT vacuum up drywall dust,

replace ash, or embers. DO NOT use

as an attachment to power tools for dust

collection.

29 DO NOT vacuum up smoking or burning

objects such as hot coals, cigarette butts,

or matches.

30 DO NOT vacuum up ammable or

combustible materials (e.g., lighter uid,

gasoline, or kerosene) or use vacuum in

areas where they may be present.

DO NOT

vacuum

up toxic solutions (e.g.,

chlorine bleach, ammonia, or drain cleaner).

32 DO NOT use in an enclosed space

where vapours are present from paint,

paint thinner, moth-proong substances,

ammable dust, or other explosive or toxic

materials.

33 DO NOT vacuum up any liquids.

34 DO NOT immerse vacuum cleaner in water

or other liquids.

35 Use extra care when cleaning on stairs.

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY

SAVE THESE INSTRUCTIONS

PLEASE READ CAREFULLY BEFORE USE

WARNING

This appliance is not intended for use by persons (including children) with

reduced physical, sensory or mental capabilities, or lack of experience and

knowledge, unless they have been given supervision or instruction concerning

use of the appliance by a person responsible for their safety� Children should

be supervised to ensure they do not play with the appliance�

5 60800 862 0453 sharkclean.eu

GETTING TO KNOW YOUR Shark DuoClean™

Corded Vacuum with Flexology™

WELCOME!

Congratulations on

your purchase. Use this

instruction manual to

learn about your new

vacuum’s great features.

From assembly to use

to maintenance, you will

nd it all in here.

MAIN UNIT

A Power/Selector Switch

B Handheld Vacuum

C Dust Cup Release

D Dust Cup Empty Button

E Flexology™ Wand Release

F Flexology™ Storage Carry Handle

G Flexology™ Lock Release Button

H Upper Cord Wrap Hook

I Flexology™ Wand

J Lower Wand Release Pedal

K Motorised Floor Nozzle

L Lower Cord Wrap Hook

M Brushroll Garage Release Buttons

N Headlights

Wand

Release

7 8sharkclean.com0800 862 0453

WHAT DOES THE

BRUSHROLL INDICATOR

LIGHT MEAN?

Solid Green

The brushrolls are on and

working as they should.

Solid Red

There is a jam in the brushroll

area. Turn your vacuum o

and remove the blockage.

No Light

The brushrolls are not

spinning.

ASSEMBLING YOUR VACUUM

1 Insert the wand into the

motorised oor nozzle

connector, pressing it in

until it clicks securely into

place.

STEP 1

DID YOU KNOW?

The motorised oor nozzle has

LED headlights that illuminate

the oor surface being

cleaned. The lights turn on

automatically in either speed

setting.

STEP 2

CLICK

2 Insert the handheld

vacuum into the top of the

wand, pressing it in until it

clicks securely into place.

WARNING: This

vacuum does not stand

up on its own. Using

the unit when it lacks

stability may result

in personal injury. To

place in Flexology™

Storage mode, press

the Flexology™ Lock

Release Button and

gently fold the handheld

vacuum forward toward

the oor nozzle�

NOTE: Before vacuuming

your delicate area rugs

or carpet, refer to the

manufacturer’s recommended

cleaning instructions.

USING THE MOTORISED FLOOR NOZZLE

1 Slide the Power/Selector Switch to one of

the 3 settings:

Setting O: Turns o power.

Setting I: For cleaning hard oors and

area rugs.

Setting II: For cleaning thick pile carpets.

To start cleaning, recline wand to activate

brushrolls.

USING THE MULTIFLEX™ WAND

To easily access hard-to-reach areas

under furniture, press the Flexology™ Lock

Release Button to position the wand to a

lower angle.

9 100800 862 0453 sharkclean.eu

STEP 1 STEP 2

For Short-Reach Cleaning:

1 Press the Wand Release button on the

top of the wand to disconnect it from the

handheld vacuum.

2 Attach desired cleaning accessory

or motorised oor nozzle to the

handheld vacuum.

NOTE: Both power settings

provide the same suction

power.

TIP: You can attach the

handheld vacuum directly

to the motorised oor

nozzle for convenient

stair cleaning.

USING YOUR VACUUM

IN ABOVE-FLOOR MODE

STEP 1 STEP 2

For Long-Reach Cleaning:

1 Stand the vacuum upright.

Step on the foot pedal

and pull the wand up to

disconnect it from the

motorised oor nozzle.

2 Attach desired cleaning

accessory to the wand.

Press Flexology™ button

to vacuum with wand at

an angle.

Wand

Release

11 12sharkclean.eu0800 862 0453

TIP: The carry handle

located below the

handheld vacuum can

also be used to assist in

taking the vacuum in and

out of Flexology™ Storage

mode.

STORAGE

1 Looking at the vacuum from the side with the cord hooks,

wrap the power cord anti-clockwise around the hooks,

starting under the bottom hook. Then press the Flexology™

Wand Lock Release button and gently fold the handheld

vacuum forward toward the oor nozzle. Use the handle to

carry the vacuum to its storage location.

To take the vacuum out of storage mode, press the

Flexology™ Wand Lock Release button while lifting up the

handheld vacuum. When straightened, the wand will lock

in place.

ACCESSORIES

A Crevice Tool

Clean tight spaces or reach

skirting boards and ceilings

with this slim crevice tool.

C Upholstery Tool

Perfect for large-particle

pickup, dusting, and

removing pet hair and lint

from furniture and other

upholstered surfaces.

B Dusting Brush

Great for dusting a

multitude of surfaces such

as shelves, skirting boards,

window frames, and more.

There are a variety of

accessories that are compatible

with this vacuum series.

The top ap of your box shows

the select accessories that are

included with your model.

To purchase additional

accessories, visit

sharkaccessories.eu

E Deep-Cleaning

Motorised Pet Tool

Motorised compact

brush powerful enough to

remove deeply embedded

allergens, dirt, and hair from

multiple surfaces.

D Anti-Allergen Dust

Brush

Nylon bre bristles specially

designed for removing ne

dust and allergen particles

from the most delicate

surfaces.

F Under Appliance Wand

Pivoting wand that extends

to clean under appliances

and on top of furniture.

13 14sharkclean.eu0800 862 0453

WARNING: To reduce

the risk of shock and

unintended operation,

turn o power and

unplug unit before

servicing.

WARNING: Hand wash

lters only with water

to prevent damage from

cleaning chemicals.

Allow ALL lters to air–

dry completely before

replacing them in the

vacuum to prevent liquid

from being drawn into

electric parts.

IMPORTANT: Clean the

dust screen inside the dust

cup as required.

NOTE: Empty dust cup when

debris reaches the MAX ll

line.

MAINTAINING YOUR VACUUM

EMPTYING THE DUST CUP

1 Disconnect the handheld vacuum by pressing the

Wand Release button on the top of the wand.

2 To remove the dust cup from the handheld vacuum,

squeeze the two Dust Cup Release buttons on either

side of the base then pull out.

3 Hold dust cup over a bin and press the Empty button

on the front of the dust dup. Close the bottom lid and

insert dust cup back into handheld vacuum, pressing it

until it clicks.

CLEANING THE FILTERS

1 Access the pre-motor lter by removing

the dust cup from the vacuum. Separate

foam lter from felt lter frame and rinse

them with water. DO NOT use soap. Tap

loose dirt o lters as needed. Allow lters

to air-dry completely, then reinsert them

and reattach the dust cup to the vacuum.

RECOMMENDED

FILTER CLEANING

SCHEDULE:

Pre-Motor Filter Kit

(Foam & Felt)

Clean once a month.

Post-Motor Filter

Clean every 9 months.

FOAM FILTER

FILTER SCREEN

FELT FILTER FRAME

POST-MOTOR FILTER

STEP 1STEP 1 STEP 2

STEP 3

STEP 2

Wand

Release

2 Press the Empty button to open the door

then pull the screen to remove from dust

cup. Remove any hair or debris that may be

wrapped around it and tap o dirt as needed.

To replace push rmly back in place.

3 Access the Post-Motor lter under the

handle. Remove the lter and rinse it with

water. DO NOT use soap.

15 16sharkclean.eu0800 862 0453

MAINTAINING YOUR VACUUM – CONT�

1 Open the brushroll lid by sliding both release buttons away

from you, toward the back of the nozzle, then lifting o the

lid. Remove any string, hair, or debris that may be wrapped

around the brushroll by running scissors along the guide on

the brushroll.

2 Press down on both sides of the lid until it clicks into place.

WARNING: To reduce

the risk of shock and

unintended operation,

turn o power and

unplug unit before

servicing.

WARNING: When

cleaning brushroll, be

sure to not cut anything

other than hair, string,

bres, or other debris.

TIP: If nozzle headlights

are ashing, then the

brushroll garage is not

completely closed. Ensure

the garage is completely

closed by pressing down

rmly on both sides.

NOTE: Heavy usage over

time may require minimal

upkeep to maintain your

vacuum’s appearance.

STEP 1 STEP 2

MAINTAINING THE BRUSHROLL

MAINTAINING THE SOFT ROLLER

Open the brushroll by sliding both release

buttons away from you, toward the back of

the nozzle, then lifting o the lid. Lift out the

Soft Roller by the tab on the right side. Clean

o any string, carpet bres, or hair that may

be wrapped around the Soft Roller. Remove

debris from the roller housing.

Wash the Soft Roller as needed, using only

water. Air-dry completely for at least 24 hours

before returning it to the brushroll garage

3 Reinsert the Soft Roller by sliding it into the

front of the nozzle until it clicks into place.

Close the brushroll garage by inserting the

tabs on the lid into the slots, then pressing

down on both sides of the lid until it clicks

into place.

CHECKING FOR BLOCKAGES:

HANDHELD, WAND, AND FLOOR NOZZLE

1 Remove the wand from the handheld

vacuum and check all intake openings on

the dust cup.

2 Remove the oor nozzle from the wand

and check the wand for blockages.

3 Tilt neck of oor nozzle back to straighten

the airway, then remove blockages.

17 180800 862 0453 sharkclean.eu

WARRANTY TERMS

AND CONDITIONS

TROUBLESHOOTING

GUIDE

Vacuum is not picking up debris� No suction or light suction�

(Refer to Maintenance section for more information�)

• Check lters to see if they need cleaning. Follow instructions for rinsing and completely

air-drying the lters before reinserting into the vacuum.

• Dust cup may be full; empty dust cup.

• Check oor nozzle for blockages; clear blockages if required.

• Remove any string, carpet bres, or hair that may be wrapped around the brushroll and Soft Roller

or trapped behind the Soft Roller.

Vacuum lifts area rugs�

• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.

• Turn o the unit to disengage the brushroll and restart with the Power/Selector slider switch.

Brushroll/Soft Roller does not spin�

• If Brushroll Indicator Light on the oor nozzle turns red, the brushroll and/or Soft Roller have

stopped spinning. Immediately turn o and unplug vacuum and remove blockage before

reconnecting and turning vacuum back on.

• If Brushroll Indicator Light on the oor nozzle is green, the blockage has been successfully cleared. If

the light is still red, please contact Customer Service on 0800 862 0453.

• If nozzle LED headlights are ashing, this means the brushroll garage is not completely closed.

Turn o and unplug the vacuum. Ensure the brushroll garage is closed by inserting the tabs

on the lid into the slots, then pressing down on both sides of the lid until it clicks into place.

Vacuum turns o on its own�

This vacuum is equipped with a motor-protective thermostat so the vacuum will shut o if it overheats.

Should this occur, perform the following steps to restart the motor-protective thermostat:

1. Turn o vacuum and unplug it.

2. Empty dust cup and clean lters (see Maintenance section).

3. Check for blockages in hose, accessories, and inlet openings.

4. Allow unit to cool for a minimum of 45 minutes.

5. Plug in vacuum and turn it on.

Note: If vacuum still does not start, contact Customer Service on 0800 862 0453

WARNING: To reduce the risk of shock and unintended operation, turn o

power and unplug unit before servicing�

When a consumer buys a product in the UK, they get the benet of legal rights relating to the quality of the product

(your “statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so condent

about the quality of our products that we give you an additional manufacturer’s warranty of up to ve years upon

registration with Shark. Oer valid only in United Kingdom and Republic of Ireland. These terms and conditions

relate to our manufacturer’s warranty only – your statutory rights are unaected.

The conditions below describe the prerequisites and scope of our warranty. They do not aect your statutory rights

or the obligations of your retailer and your contract with them.

Shark® Guarantees

A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to

work properly for as long as possible. The guarantee it comes with is an important consideration – and reects

how much condence the manufacturer has in its product and manufacturing quality.

Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862

0453) is open from 9.00am to 6.00pm Monday – Friday. It’s free to call, and you’ll be put straight through to a

Shark representative. You’ll also nd online support at sharkclean.eu/uk.

How do I register my Shark guarantee?

You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information

about your machine:

• Serial number (on the machine rating label)

• Date you purchased the machine (receipt or delivery note)

• To register online, please visit sharkclean.eu/uk/register-guarantee

IMPORTANT

• Both the 12 months and the extended 4 years guarantee will only cover your product from the date

of purchase.

• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your

receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt may

invalidate your guarantee.

What are the beneﬁts of registering my free Shark guarantee?

When you register your guarantee we’ll have your details to hand if we ever need to get in touch.

You can also receive tips and advice on how to get the best out of your Shark vacuum and hear the latest news

about new Shark® technology and launches. If you register your guarantee online, you’ll get instant conrmation

that we’ve received your details.

How long are new Shark machines guaranteed for?

Our condence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a

total of ve years. (12 months plus an extended warranty of 4 years).

What is covered by the free Shark guarantee?

Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark

guarantee is in addition to your legal rights as a consumer.

What is not covered by the free Shark guarantee?

• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.

• Normal wear and tear such as brush bar, fuse, belt, batteries etc.

• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of

the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.

• Use of the vacuum cleaner for anything other than normal domestic household purposes.

• Use of parts not assembled or installed in accordance with the operating instructions.

• Use of parts and accessories which are not Shark Genuine Components.

• Faulty installation (except where installed by Shark).

• Repairs or alterations carried out by parties other than Shark or its agents.

What happens when my guarantee runs out?

Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our

customers to want to repair their vacuum cleaners after the warranty has elapsed. In this case please contact our

free phone customer service help line and ask about our out warranty program, on 0800 862 0453.

Where can I buy genuine Shark spares and accessories?

Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll ﬁnd

a full range of Shark spares and replacement parts for all Shark machines at sharkclean.eu/uk/parts. Accessories

are at sharkclean.eu/uk/accessories.

Please remember that using non-Shark spares invalidates your guarantee

Euro-Pro Europe Limited

Unit 15 Mariner Court

Calder Business Park

Wakeﬁeld, West Yorkshire, UK

Freephone 0800 862 0453

www�sharkclean�eu

Illustrations may dier from actual product. We are constantly striving to improve

our products; therefore the specications contained herein are subject to change

without notice.

SHARK is a registered trademark of Euro-Pro Europe Limited.

DuoClean and Flexology™ are trademarks of Euro-Pro Europe Limited.

HV390UK�Series�IB�171215

PRINTED IN CHINA

@sharkcleaninguk

@sharkcleanuk

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