The Ball
Owner’s Manual
Please read this manual carefully before using your DC15
Owners manual
Please read this manual
carefully before using
your DC15.
Important safety instructions
1 Assembling
2 Using your DC15
3 Using your DC15 (continued)
4 Using your DC15 tools
5 Washing your filter
6 Emptying the clear bin
TM
7 Cleaning the clear bin
TM
8 Clearing blockages
9 Using and maintaining optional accessories
10 Using and maintaining optional accessories (continued)
11 Troubleshooting tips
Warranty and customer care
Power On/Off
Carry handle
Shroud
Wand cap
Wand release button
Wand
Hose release button
Clear bin
TM
Airway inspection valve
Brushbar On/Off
Cyclone
Stabilizer
Hose
1 Assembling
Slide wand down inside hose until
it clicks.
Slot wand into top of machine
and click into place.
Wind cord counter–clockwise and
secure with clip.
Click tools into place.
IMPORTANT
• Ensure hose is straight
when inserting wand.
• Please see section 9
for usage and
maintenance instructions
for accessories included
with some vacuums.
• If you have any questions,
please call the Dyson
Helpline toll free at
1-877-397-6622 or log
onto www.dyson.com
Brush tool
Crevice tool
Stair tool
tip To quickly release cord,
twist upper cord winder
downwards. Twist back up
before re-winding cord.
Carrying your DC15
Ensure machine is upright before
carrying.
Use the carry handle at the top of
the cyclone to lift.
Using your DC15
Plug in and press transparent
yellow ON/OFF switch.
Press stabilizer firmly to release
cleaner head and pull handle
towards you.
Use stabilizer only – do not stand
directly on cleaner head to
release vacuum.
tip Do not apply weight to handle
while pressing stabilizer.
Ensure stabilizer wheels
are fully retracted and click
in place or brushbar will
not operate.
CAUTION
• Please note: this machine
is intended for domestic
use only. Fine dust such as
plaster dust or flour should
only be vacuumed in very
small amounts.
• The brushbar will
automatically stop if it
becomes obstructed.
• Do not press the cyclone
release button while
carrying the machine or it
could fall and cause injury.
• Ensure the cyclone is
secured to the machine.
• Do not shake the machine
while carrying or it could
fall and cause injury.
2 Using your DC15
3 Using your DC15
(continued)
Brush control
To turn the brushbar OFF for
bare or delicate flooring, rugs,
and carpets, put the machine in
the cleaning position, and press
the red button. Press it again to
restart brushbar.
tip Ensure the stabilizer clicks into
place before vacuuming.
Small movements of the wrist will create a zigzag motion in the cleaner
head for easier cleaning around furniture.
tip Twist and turn your wrist like you are turning a doorknob to make the
most of DC15’s maneuverability.
When finished, push the
handle firmly beyond the
upright position to drop the
stabilizing wheels.
Ensure stabilizer
wheels are fully locked
in place before releasing
the machine.
IMPORTANT
• The brushbar will reset to
“ON” each time you start
the machine and put it in
the cleaning position.
• If the brushbar stops
during use, please refer
to the clearing blockages
section.
• Ensure stabilizer wheels
are fully locked in place
before releasing the
machine.
• Consult your flooring
manufacturer’s
recommended instructions
before vacuuming your
flooring, rugs, and carpets.
Some carpets will fuzz if
a rotating brushbar is
used when vacuuming.
If this happens we
recommend vacuuming
in bare floors mode and
consulting with your
flooring manufacturer.
4 Using your DC15 tools
IMPORTANT
• Ensure machine is in
upright position before
using tools.
• To protect your floors, the
brushbar will not rotate
when the machine is in
an upright position.
• Ensure hair and loose
clothing are kept clear of
wand cap when machine
is switched on.
• Ensure wand cap is closed,
unless using with tools.
• Powerful suction can
cause the hose to `pull
back’ – please take care
when using the wand.
• To avoid personal injury
and to prevent the
machine from falling
when cleaning stairs,
always place it at the
bottom of the stairs.
Do not use your vacuum
cleaner outdoors or on
wet surfaces. Vacuum may
be used inside a garage
only when used with the
Model 08909 Dyson Car
Cleaning Kit accessories.
If used in a garage, care
should be taken to wipe
the soleplate and wheels
with a dry cloth after
vacuuming to clean off
any sand, dirt, or pebbles
that could damage
delicate floors.
Wand mode
A Push back wand cap. Pull wand from inside handle until it clicks.
B Press wand release button to release hose and wand handle from
machine. To push wand back inside hose, ensure hose is straight.
Press the same wand release button and push wand down into hose.
The vacuum has been designed to follow you when used in wand or
hose mode.
tip When putting the wand back on the machine, make sure wand release
button is facing forward.
Hose mode
A First extend the wand, then
press side hose release buttons
to remove wand handle from
hose, and pull hose to separate
hose from wand.
B Tools can be fitted directly to
the end of hose or wand.
Stair cleaning
Always work with the
machine at the bottom
of the stairs.
A
B
A
B
B
CAUTION
• Check your washable
filter regularly and
wash at least every 6
months according to
instructions to maintain
performance.
• Turn power off and
unplug before washing
the filter. Failure to do so
could result in electric
shock or personal injury.
• Do not use detergent to
clean filter.
• Do not put the filter in
the dishwasher, washing
machine, tumble dryer,
microwave, or near an
open flame.
tip The filter may require
more frequent washing
based on individual
vacuuming habits.
Check regularly.
Press button to release cyclone
and clear bin
TM
from machine.
Lift filter release button and
remove filter.
Separate blue filter and yellow case.
Wash filter and case in cold water
only. Repeat until water runs clear.
Air dry for at least 12 hours
or overnight. Ensure filter is
completely dry before refitting
onto the machine.
5 Washing your filter
Empty bin as soon as the level of
the MAX mark is reached at any
point in the bin.
Press button to release cyclone
and bin from the machine.
Option 1
Push the button as shown to
empty directly into trash.
Shake or tap firmly to remove all
dust from inside the cyclone.
Option 2
Emptying into a bag is
recommended for allergy sufferers.
Place bin in bag and push red bin
emptying button.
Let the dust settle and close bin
base securely before removing
from bag and refitting cyclone
and bin on machine.
CAUTION
• Turn power off and unplug
before emptying the bin.
Failure to do so could
result in electric shock or
personal injury.
• Do not use the machine
without the clear bin
TM
in
place.
The British Allergy Foundation is a
UK national charity (Charity Re. No.
1003726) with the aim of improving
awareness, prevention, and
treatment of allergies. The British
Allergy Foundation seal of approval
is a UK registered trademark.
6
Emptying the clear bin
TM
Cleaning the shroud (optional)
Ensure bin is empty (as detailed
in section 6) and bin base is
open.
Press catch A to release the clear
bin from the cyclone.
Clean shroud with a cloth or dry
brush to remove lint.
Re-assembling the
clear bin
TM
Holding carry handle, fit
cyclone assembly inside the
clear bin.
Line up the front and rear
guides and push down to
click in place.
Ensure the clear bin is
secure before replacing on
the machine.
7 Cleaning the clear bin
TM
CAUTION
• Do not use detergents,
polishes, or air fresheners
to clean the clear bin
TM
.
• Do not immerse the
cyclone in water.
• Ensure bin is completely
dry before replacing.
A
Cleaning the clear bin
TM
(optional)
Ensure bin is empty and bin base
is open.
Rinse with cold water only.
Ensure bin is dry before replacing.
CAUTION
• Turn power off and unplug
before checking for
blockages. Failure to do
so could result in electric
shock or personal injury.
• If any part of your
machine becomes
blocked, it may overheat
and then automatically
shut off. Unplug machine
and leave to cool down for
at least 60 minutes before
clearing the blockage.
• For safety, please lay the
machine on its side before
checking for blockages.
• Please note: clearing
blockages is not covered
by your machine’s limited
warranty.
• Beware of sharp objects
when clearing blockages.
• Refit all parts of the
machine securely before
using it.
Check to see if tools, wand, and hose are clear
of blockages.
A To remove the hose, rotate base of hose downwards
until it clicks, then pull away from the machine.
B Squeeze release buttons to remove the airway
inspection and check inside.
C Pull the top end of the tube away from machine
and check inside.
D Undo soleplate fasteners
with a coin.
E Rotate endcaps and remove.
F Pull out brushbar sections.
G Cut out debris, avoiding
bristles.
tip When replacing the
brushbars, insert them
so the ends with the
silver pin are facing
outside of the vacuum.
8 Clearing blockages
A
E
G
F
B
C
D
9 Using and
maintaining
optional accessories
Instructions for use
For your safety
CAUTION
Do not use your vacuum
cleaner outdoors or on
wet surfaces. If used in a
garage care should be
taken to wipe the
soleplate and wheels
with a dry cloth after
vacuuming to clean off
any sand, dirt, or pebbles
that could damage
delicate floors.
Colors may vary.
A Attach low reach floor tool to
wand and recline handle
B Carpet – Press rear pedal
C Bare floors – Press front pedal
Low reach floor tool
For easier cleaning under
low furniture
Mini turbine head
maintenance
A Remove soleplate
B Remove and clean brushbars
C Replace brushbar
D Replace soleplate
A Push in to stop brushbar
from spinning
B Adapter release button not
used on all models
Mini turbine head
Advanced turbine head removes
dirt from upholstery, stairs, and
the car
A
B
C
A
B
A
B
C
D
10 Using and
maintaining
optional accessories
(continued)
Instructions for use
For your safety
CAUTION
Do not use your vacuum
cleaner outdoors or on
wet surfaces. If used in a
garage, care should be
taken to wipe the
soleplate and wheels
with a dry cloth after
vacuuming to clean off
any sand, dirt, or pebbles
that could damage
delicate floors.
Colors may vary.
30mins
A Sprinkle Zorb onto carpet
B Ensure machine is
switched off
C Work into carpet pile
D Wait 30 minutes
E Vacuum the carpet
• Use Zorb for carpet cleaning
Zorb carpet powder
A
B
C
D
E
Problem
Less than normal or no pickup
while vacuuming upright, or
machine turns off in use
Less than normal or no suction
from wand or hose
Brushbar will not engage
Brushbar will not turn off
Brushbar keeps turning on
Machine will not recline
11 Troubleshooting
tips
Refer to page 3 for an
illustration of your DC15.
If you have any other
questions, please call
the Dyson Helpline at
1-877-397-6622.
The Helpline is open
7 days a week to answer
your questions.
Potential solution
• Remove and check washable filter to see if it is clean (filter should be blue in color).
Wash filter if necessary as shown in section 5.
• Be sure the filter housing and airway inspection valve are snapped in securely and confirm
there are no blockages.
• Confirm the airway inspection valve is in place and that there are no blockages.
• Remove the wand and check for blockages.
• Confirm the hose has no blockages or holes by stretching it out.
• Remove and check washable filter to see if it is clean (filter should be blue in color).
Wash filter if necessary as shown in section 5.
• When vacuuming upright, ensure that the stabilizer clicks into place before vacuuming.
• Ensure the machine is fully returned to the upright position and the stabilizer bar is locked
into place.
• The brushbar defaults to the on position each time you turn your vacuum on. Press the
brushbar button to turn the brushbar off for bare or delicate flooring, rugs, and carpets.
• Press stabilizer firmly to release cleaner head and then pull handle towards you.
• To make activating the stabilizer easier, press the foot pedal firmly while holding the handle,
but do not apply weight or force to the handle.
Thank you for choosing to buy a Dyson vacuum cleaner.
If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at 1
–
877
–
397
–
6622 with your serial number and details
of where and when you bought the cleaner. Your serial number can be found on the rating plate, which is located on the machine behind the
clear bin
TM
. Most questions can be solved over the phone by one of our Helpline staff. If your machine needs service, call the Dyson
Helpline. We will discuss with you the options available for service. If your machine is under warranty and it is a covered repair, your
machine will be repaired at no cost. To reach the Dyson Helpline call at 1
–
877
–
397
–
6622, or visit Dyson online at www.dyson.com
To help us ensure you receive prompt and efficient service, please register your purchase with us. There are two ways to do this:
• You can register by completing and returning the enclosed form to us by mail.
• Alternatively, you can register on line at www.dyson.com
This will confirm your ownership of your Dyson in the event of an insurance loss and enable us to contact you if necessary. If you have any questions about your Dyson,
please call our customer helpline at 1
–
877
–
397
–
6622, 7 days a week, or log on to our website at www.dyson.com
What is covered
Your Dyson vacuum cleaner is warranted against original defects in material and workmanship for a period of two years from the date of purchase when used for
private household purposes in accordance with the Dyson Owner’s Manual. This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your
vacuum cleaner is in proper operating condition during the warranty period. This warranty is subject to the following terms:
What is not covered
Dyson Canada Ltd. shall not be liable for costs, damages, or repairs incurred as a result of:
• Machines purchased from an unauthorized dealer.
• Clearing blockages from your machine.
• Use of parts not in accordance with the Owner’s Manual.
• Careless operation or handling, misuse, and/or lack of maintenance or use not in accordance with the Owner’s Manual.
• External sources such as weather.
• Repairs or alterations carried out by unauthorized parties or agents.
• Use of the vacuum cleaner other than for normal domestic household purposes within Canada, e.g., for commercial or rental purposes.
• Normal wear and tear, including normal wearing parts such as belt, filter, brush bar, hose assembly, and power cord (or where external damage or abuse is diagnosed).
• Use of parts and accessories other than those produced or recommended by Dyson Canada Ltd.
Warranty Service
• Please fill out and return the Product Registration Form, or register on line at www.dyson.com
• Before service can take place, the terms of the warranty require that you contact the Dyson Helpline with your model name/number, serial number, date and place of
purchase. Please keep your purchase receipt in a safe place to ensure you have this information. The serial number is found on the vacuum cleaner’s rating plate,
which is located on the machine behind the clear bin.
• All work will be carried out by Dyson Canada Ltd. or its authorized agents.
• Any replaced defective parts will become the property of Dyson, Canada Ltd.
• Service under this limited warranty will not extend the period of this limited warranty.
• If your machine is not functioning properly, please call the Dyson Helpline at 1
–
877
–
397
–
6622. Most issues can be rectified over the telephone by our trained customer
care staff. If this is not possible Dyson Canada Ltd. will arrange for your vacuum cleaner to be repaired and returned in full working order at no extra cost to yourself.
Warranty Limitations and Exclusions
• Any implied warranties relating to your vacuum cleaner, including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are
limited to the duration of this warranty. This limitation is not allowed by some states and so this limitation may not apply to you.
• Your remedy for breach of this warranty is limited to the warranty service described above. Dyson Canada Ltd. will not be liable for any consequential damages or
incidental damages you may incur in connection with your purchase and use of your vacuum cleaner. This limitation is not allowed by some states and so this
limitation may not apply to you.
• This warranty gives you specific legal rights. You may also have other rights which vary by state.
• This warranty is not transferable.
Dyson customer care
Limited 2 year
household warranty
Terms and Conditions of the
Dyson 2 year limited warranty
Your serial number can be
found on the rating plate,
which is on the machine
behind the clear bin.
TM
Note your serial number for
future reference:
GB 3020039
GB 3020040
GB 3020041
ED 000281191-0001
ED 000340500
This product is protected by the
following intellectual property rights:
Patents/Application numbers:
GB 2407784 A
PCT/GB04/004303
GB0416903.3
AU2002226556
CA 2,439,250
EP1370172
JP 2004-528876
US 2004/0074213 A1
AU2002225209
CA 2,438,073
EP1377197
JP2004-520138
US 2004-0111824 A1
AU2002225232
CA 2,438,079
EP1361815
JP 2004-520139
US 2004-0068827
GB 2404887 A
WO 2005/016108
AU2002225207
CA 2,438,069
EP1361814
JP 2004-520137
US 2004/0112022 A1
AU2001240894
EP1268076
JP2003-528704 A
US 6,835,222
AU637 272
CA 2,056,161
EP 0636338
JP1948863
US5078761
AU 2003283157
CA 2,495,053
EP1526796
JP 2004/526998
US 10/522,339
AU 2003283159
CA 2,495,066
EP1526797
JP 2004-526999
US 10/522,478
AU 2003283161
CA 2,495,073
EP1526798
JP 2004-527000
US 10/523246
GB0416355.6
GB0416476.0
GB0416359.8
GB0410700.9
AU2002233553
CA 2,439,247
EP 1365676
JP 2004-524097 A
US 2004-0078925 A
AU2003252873
CA 2449304
EP1380247
JP 2003-344965
US 2004/0111828 A
Registered Design/Application numbers:
www.dyson.com
JN.14829 PN.08898-04-01 22.06.06